BMT Micro

FAQs - Ordering

About BMTMicro

What payment options are available from BMT Micro?

 

For your convenience, BMT Micro accepts the following methods of payment:

 

  • Credit Cards
  • Money Orders / Cashiers Checks
  • Personal Checks
  • Cash
  • PayPal™
  • VISA/MC Debit Cards from USA banks
  •  

We accept most major credit cards. For your order to ship without delay, you must give the billing address and ZIP code that your credit card statement is mailed to. We will not ship to a different address unless we have a faxed signature and can verify the "Ship to" address by phone. We reserve the right to refuse to ship to a different address than the credit card statement mailing address.

 

We accept the following credit cards:

 

  • American Express
  • Carte Blanche
  • Diner's Club
  • Discover
  • Eurocard
  • JCB
  • MasterCard
  • Novus (All variations)
  • Optima
  • Visa
  • Switch/Solo
  • Maestro (not Maestro Eurocard)
  •  

as well as....

 

Money Orders / Cashiers Checks

 

Money orders, cashiers checks, and bank drafts are welcome. All software purchased using these methods will ship as soon as payment is received. Please remember that all payments should be in U.S. dollars unless arrangements are made in advance.

 

Personal Checks (US Funds)

 

Personal checks are welcome, but please allow up to two weeks for your check to clear the bank. All checks must be drawn on US banks and are subject to approval.

 

Make all checks payable to BMT MICRO and write FOR DEPOSIT ONLY on the reverse side of the check for your protection. In the lower-left edge of your check, please write in the name of the program you are registering. Please be sure US Checks are in US Dollars. Banks cannot clear checks in currency other than their own. Handwriting US Dollars on a foreign check will void the value of the check and we will have to return the check for replacement.

 

 

Cash

We gladly accept US Dollar currency in any amount. Check here for the current exchange rate http://www.xe.com/ucc/.

We do not recommend sending cash or currency in the mail. If you do choose this method, we will only be responsible for delivery if the mail, containing your registration and cash, requires a signature upon receipt by a BMT Micro employee.

 


 

Other Payment Methods


We're always adding additional payment methods. If you prefer or know of a payment method that would be more convenient for you, please let us know. We will make it a priority to make the arrangements.

 


 

Shipping Options


About Shipping Options

The following prices for First Class Mail and various express courier services are rough guidelines and are always superceded by the shipping price for an individual product as listed on this site. Multiple product orders that require shipping may have shipping prices higher or lower than if the individual shipping prices are simply added up.

 

Electronic Delivery

 

Electronic delivery of full version files, unlock codes, and activation numbers is done at no charge. Many products are delivered instantly, directly in your browser, after completed purchase. Electronic Delivery products that are not set up for instant delivery are delivered via email.


U.S. Postal Service

 

Orders are shipped by First Class U.S. Mail anywhere in the world free of charge unless otherwise noted in the order form of the program you are purchasing. Some products are not available for USPS delivery and must be sent by FedEx or Airborne for tracking purposes.

 

Priority Mail is $6 USD
Global Priority (where available) is $15 USD
Overnight (Airborne) is $19.00 (add $10 for HI and AK)
Overnight (Fedex) is $20.00
International Fedex is $45.00*
Internation Express thru the USPS is $30 USD*
First class mail is $3 USD (may vary according to weight)
*Prices may be higher for certain destinations, please contact us for exact pricing.

 

How do I place an order online?

 

Once you have reached the order form, you only need to complete all of the required fields.
Make certain that the order form indicates the correct product that you wish to purchase. You should also double-check the quantity option.

Please provide the most accurate information including telephone numbers so that we will be able to contact you in the event that there is a problem with your order. Your information is never shared or sold.

 

How do I order by phone/fax/mail?

 

Voice Orders: 9:00 am - 5:00 pm EST (-5 GMT)
(800) 414-4268 (orders only)
(910) 792-9100

BMT Micro
PO Box 15016
Wilmington
NC 28408
Fax: 910-792-1889

Select the mail/fax payment option in your shopping cart and you will be presented with a printable order form completely filled out for your convenience. This ensures prompt and proper fulfillment once your payment is received.
We accept many methods of payment, including:

 

Money orders, cashiers checks, and bank drafts are welcome. All software purchased using these methods will ship as soon as payment is received. Please remember that all payments should be in U.S. dollars unless other arrangements are made in advance.

 

Personal checks are welcome, but please allow up to two weeks for your check to clear the bank. All checks must be drawn on US banks and are subject to approval.

 

Make all checks payable to BMT MICRO and write FOR DEPOSIT ONLY on the reverse side of the check for your protection. In the lower-left edge of your check, please write in the name of the program you are registering. Please be sure US Checks are in US Dollars. Banks cannot clear checks in currency other than their own. Handwriting US Dollars on a foreign check will void the value of the check and we will have to return the check for replacement.

 

Does BMT Micro accept Purchase Orders?

 

Yes we do, but with the following provisions...

  • We require an actual Purchase Order Tracking Number, complete billing information, to include a contact name and a direct telephone number and email address.
  • We require complete shipping information. A contact name, physical street address, state/province and postal code
  • All media is billed at an additional cost, when software titles are to be provided in physical form
  • Terms are NET 30
  • There is a minimum charge of US$250.00 for all P.O. Orders

 

I just placed an order. What happens next?

 

On behalf of all of our software publishers, we would like to first thank you for shopping with BMT Micro!

Many products are delivered instantly, directly in your browser, after completed purchase. Order receipt and product delivery emails are also sent within minutes.

Keep in mind that a number of factors including heavy network traffic can delay this message for up to 48 hours. If you have not received any confirmation and 48 hours have passed, please contact our customer service team.

If the product is deliverable by email you should also receive the product registration information within minutes. The same exceptions apply as above in addition to the fact that a large number of products are delivered by the develpors themselves. In the case of products delivered by the developer, you should contact them at the email address included in your order confirmation for information on when the product will be delivered.

 

I received a "Credit Card Denied Error" or "Data Entry Error" when ordering. What does this mean?

 

Check to make sure the credit card number has been input correctly, as well as the First Name, Last Name and Expiration Date and CVV Code. If the information is correct, and you still receive this error, then you need to contact your credit card company or banking institution to find out why you were denied.

 

I accidentally ordered twice. How can I get a credit?

 

If you think you were double-billed, we will gladly refund the duplicate billing. Simply contact us by telephone at 1-800-414-4268 or email us at orders@bmtmicro.com

 

I was told my credit card would be credited. Why hasn't it happened yet?

 

The credit process is not instantaneous. BMT Micro submits credits within 24 hours of their request. However, it is up to the card holder's bank as to the time frame for the credit visibility.

 

Contact BMT Micro

Please visit our Contact Information page for phone and fax numbers, as well as our

mailing address.

BMT Micro